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Shipping Policy

What is the delivery charge?

We offer the following shipping options:

Standard Shipping: $12.99
Express Shipping: $34.99
FREE Standard Shipping: On orders over $175

Available shipping options and rates will be displayed at checkout.

For destinations outside Canada and the United States, shipping rates may be calculated at checkout based on the destination and available shipping service.


What is the delivery duration?

Orders typically arrive within 1–10 business days after dispatch, depending on your location, selected shipping method and carrier.

Express shipping generally provides a faster delivery service.

Please note that delivery times are estimates and may occasionally be affected by carrier delays, weather, holidays, customs processing or other circumstances outside our control.

Once your order has shipped, you will receive an email containing your tracking information.


Shipping to the United States

We ship regularly to customers throughout the United States.

U.S. customers can choose:

Standard Shipping: $12.99
Express Shipping: $34.99
FREE Standard Shipping on orders over $175

Where applicable, import duties associated with U.S. delivery are prepaid by Bella Donna, so customers should not normally be required to pay a separate import-duty charge when their order is delivered.

If a shipping carrier unexpectedly requests payment of an import duty before releasing your package, please contact us at:

info@thebelladonnastore.com

before making the payment. Please include your order number and a copy or photo of the carrier notice so we can review it.

Any applicable sales tax that Bella Donna is required to collect will be displayed at checkout.


International Shipping Outside Canada & the United States

Bella Donna Clothing & Accessories Inc. ships internationally to available destinations.

For customers outside Canada and the United States, shipping charges may be calculated at checkout based on the destination and available shipping service.

International customers may be responsible for applicable customs duties, import taxes, VAT, brokerage fees or other charges imposed by their destination country or shipping carrier.

These charges are not included in Bella Donna's shipping fee unless they are specifically shown as collected at checkout.

International delivery times may vary depending on destination and customs processing.


Missing, Lost or Stolen Packages

If your tracking information shows “Delivered” but you have not received your package, please first check:

  • Around your property, mailbox or front entrance.
  • With household members, neighbours or building reception where applicable.
  • The delivery location shown in your tracking information.

If you are still unable to locate the package, please contact the shipping carrier and open a missing package claim.

Once the claim has been opened, email your claim number and order number to:

info@thebelladonnastore.com

We can then review the situation and assist with any next steps available to us.


Tracking Your Order

Once your order has been dispatched, tracking information will be sent to the email address provided at checkout.

Please allow a short period for the carrier's tracking system to update after your shipment notification is received.


Need Help With Your Shipment?

If you have questions about your shipment, please contact:

info@thebelladonnastore.com

Please include your order number so we can assist you more quickly.